Exchange Policy

At Kausar Shop your satisfaction is our top priority. We accept returns and exchanges for both defective and non-defective products under the conditions outlined below.

Eligibility for Returns and Exchanges

  • Condition: Products must be in new, unused condition with all original tags and packaging intact.
  • Time Frame: You have 30 days from the date of receipt to initiate a return or exchange.

How to Initiate a Return or Exchange

To begin the process, please contact our customer service team:

Please provide the following information:

  1. Order Number
  2. Item(s) to Return or Exchange
  3. Reason for Return or Exchange
  4. Preferred Resolution: Refund or Exchange

Once your request is approved, we will send you a pre-paid return shipping label at no cost to you. All returns must be shipped using this label.

Refund Processing

  • Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions.
  • Refund Issuance: Refunds will be processed immediately after inspection.
  • Timing: Depending on your bank, it may take up to 1 business days for the refund to appear in your account.

Exchange Processing

  • Replacement Shipment: Once the returned item is received and approved, we will ship the replacement product to you at no additional cost.
  • Notification: You will receive an email with tracking information once your exchange has been shipped.

Order Cancellations

Contact Us

For billing-related questions, concerns, or assistance, please reach out to our customer service team: